Jersey Heritage strives to ensure that its services are accessible to people with disabilities, we are in the process of updating a number of our access statements so please bear with us as we make these changes.

Website accessibility

Accessibility statement

Updated: February 2022. Jersey Heritage strives to ensure that its services are accessible to people with disabilities. Jersey Heritage has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on our website

We make  available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows us to improve our compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu
The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Jersey Heritage continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on our website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on our website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Jersey Heritage Customer Support as follows:

Phone: Phone: 01534633300

We know that we are not there yet and we still have some issues regarding accessibility, such as:

  • PDFs, not all our content is in web format.  We are working on changing our website to minimize the use of PDFs
  • Some images do not have descriptions
  • The design is low level contrast
  • The tabs used on the Heritage Lets pages are not keyboard friendly and cannot be navigated using a keyboard

Accessibility Statements for Jersey Heritage Visitor sites:

Mont Orgueil Castle

Elizabeth Castle

Jersey Museum, Art Gallery & Victorian House 

Maritime Museum and Occupation Tapestry Gallery

Hamptonne Country Life Museum

La Hougue Bie Museum

Jersey Archive

Visual Stories for Jersey Heritage Visitor Sites

Jersey Museum, Art Gallery & Victorian House Visual Story

Maritime Museum and Occupation Tapestry Gallery Visual Story

Mont Orgueil Castle Visual Story

Hamptonne Country Life Museum Visual Story

Elizabeth Castle Visual Story

La Hougue Bie Visual Story

Service, assistant and emotional support animals

Service, assistant and emotional support animals are welcome

Service, assistant and emotional support animals must be kept with you at all times and be identifiable as working. This includes a harness or lead which indicates their status and a high standard of behavior in keeping with the animal’s task and training.

If your service, assistant or emotional support animal is not a dog, please contact the accessibility team at prior to your visit to avoid disappointment on the day.