This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.


Each room and staircase has slightly uneven flooring, with some areas covered in grass. There are some benches and paces to sit. The rooms are very spacious however the staircases are small within the Keep, there is a rope or metal handrail provided. The top of the Keep can be very cold and windy.  There is a short introductory film on show in the model room which is located inside the 2nd gate in the lower ward and guided tours led by volunteers run on a regular basis throughout the day. There is a small cafe on site offering light refreshments with an outside seating area. The toilets are situated near the cafe in the lower ward, with a toilet also available just outside of the Keep entrance. You should allow at least two hours to visit the Castle.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01534 853292 or email

Car parking and arrival

  • There is no car parking at Mont Orguiel Castle
  • There is limited on road parking on Route de la Cote and one designated Disabled space then an uneven, stony track to the Castle, which is slightly uphill
  • There are various car parks in Gorey village and a steep footpath leads from the village up to the
  • It is possible to arrange a drop off for our disabled visitors if they contact us

Main entrance, reception and ticket desk

  • The ticket office is in a small building just before the 2nd gate. The ticket desk is situated on the ground floor with step free and level access
  • The floor surface in the ticket office is paved with tiles
  • There is a high level ticket desk, but staff can come round from behind the desk and are happy to assist
  • The gift shop is also located in this small building
  • Backpacks to carry babies are available for loan as it is difficult to access large areas of the Castle with a buggy

Public toilets

  • Public toilets are located in the lower ward
  • There is an accessible WC with rails and emergency pull cords
  • The flooring is tiled and slightly uneven
  • There is also a toilet near the top of the Castle off the grand battery near the mount gate


  • The small café, offering drinks and snacks such as soup and sandwiches and cakes is located in the lower ward, just inside the second gate. The cafe is operated by Jersey Heritage. If you have a specific inquiry or would like to make an advance booking please telephone 01534 853292 or email: The cafe has two floors and an outside seating area
  • The cafe offers easy entry to the counter area and there is room inside for wheelchair and pushchair access
  • The floor is flat and even throughout the ground floor
  • The cafe is well lit with over-head lighting
  • Food is ordered and collected at the counter, but staff are happy to provide assistance


  • The small ticket office/shop is located at the castle entrance inside the first gate in the lower ward. The glass entrance doors are automatic and the shop has a tiled but level floor. Items in the shop are placed at a range of heights and staff are happy to help if required
  • The shop sells a range of gifts, books and souvenirs
  • A guide book for Mont Orgueil is sold in the shop

Additional information

  • All Front of House Staff undertake customer service training
  • The stairs around the site are different lengths, widths and heights, care should be taken on all internal and external steps
  • We run an annual mystery visitor programme to measure and maintain customer care standards
  • We have a set of evacuation procedures – should you require it someone will assist you with evacuation to a muster point outside of the building
  • Staff are happy to offer additional information on the surrounding area; restaurants / hotels / attractions / paces of interest
  • Hearing Induction Loop
  • AED facility is located in the shop

Contact information

Address: Mont Orgueil Castle Gorey, St Martin JE3 6ET

Telephone: 01534 853292


Hours Of Operation: Summer 10 – 6pm. Winter: Weekends only 10 – 4pm

Local Accessible Taxi: Luxicabs 01534 887000

Local Public Transport: Local bus services in Jersey. To find out more about the service go to: or phone: 01534 828555 Via e-mail: to On twitter: @libertybusje In writing: LibertyBus La Collette Bus Depot St Helier Jersey JE2 3NX