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We have created this accessibility guide to accurately describe the facilities and services we offer all our visitors. It does not contain personal opinions as to the sites’ suitability for those with access needs.
 | On-street parking at the top of the hill as you approach the first pathway. 10 spaces, 1 designated disabled. Also, there is on-street parking at the bottom of the hill and at the harbour |
 | The route to the castle has some uneven ground, the pathways are laid with hoggin. There are 2 walking routes up to the castle, 1 is a red brick step- free steep walk taking 5 minutes. The other is located by the harbour wall and has steep steps |
 | Entrance doors to reception are more than 80cm wide and automatic opening on approach. There is a granite access ramp |
 | There is signage using international symbols at reception to direct and assist users |
 | The site has uneven ground or hazards underfoot |
 | Site contains single step entries into the building |
 | The site contains staircases with no lifts to overcome them |
 | Accessible unisex toilet available. Please note that there is a slope down to the toilet and the ground is uneven |
 | Standard toilets have step-free access |
 | Baby change facilities are available, but at standard height |
 | This is suitable for non-electric wheelchair users and those who can transfer and also for people with mobility issues who cannot climb the many stairs at MO. It can be used with a visitors non-electric wheelchair (150kg max. weight of chair and user combined ) or using our onsite wheelchair. To book this facility please see booking form on this access page. |
 | Seating is available throughout the castle |
 | Assisted listening/hearing loop available at reception |
 | Safe and quiet space available |
 | Background noise/music is kept to a minimum |
 | Lighting levels may be dim in some areas |
 | Discount for companions/ carers available |
 | Facilities for assistance dogs to drink/rest available at reception |
 | Disability awareness training has been provided to staff |
The Castle
- We have a set of evacuation procedures.
Shop
- The shop is situated in the reception area at the entrance. There are 3 steps up to the reception area but also a granite slope for wheelchair access.
Grounds and Gardens
- The pathways are hoggin and have uneven surfaces throughout.
Catering
- The café is situated after the reception area and Second Gate.
- It has step-free level access from the outside entrance, there is a slight incline from the terrace area.
- There is seating available inside and out.
- Please note only counter service available.
Stair Climber
This is a free, bookable service for anyone who uses a non-electric wheelchair or who can transfer, or who has mobility issues or would otherwise be unable climb and descend the external stairs at Mont Orgeuil. If you do use a (non-electric) wheelchair you can use that on the stair climber or you can use the wheelchair provided. The total capacity is 150kg so the wheelchair and user must not exceed this.
If this is a booking for a special event or a wedding, please complete this form stating the event, date and times in the comments section.
View this video to see a Stair Climber in action.
Stair Climber Booking Form
Contact Jersey Heritage to book the stair climber at Mont Orgueil.