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We have created this accessibility guide to accurately describe the facilities and services we offer all our visitors. It does not contain personal opinions as to the sites’ suitability for those with access needs.
 | The venue has its own carpark, approximately 50m from the museum entrance with approx. 30 spaces with 2 designated disability spaces |
 | The carpark has a slope at the entrance, uneven ground and may be hazardous underfoot. The road to the museum is tarmacked |
 | All doors on site are manual opening, the entrance has a minimum width of 80cm |
 | There is signage using international symbols throughout the museum to direct and assist users |
 | The site has uneven ground or hazards underfoot |
 | Site contains single step entries to buildings. Access to the Syvret House has a ramp |
 | The Site contains staircases with no lifts to overcome them |
 | Fully accessible unisex toilet |
 | Standard toilets have step-free access |
 | Baby change facilities are available, but at standard height |
 | Seating is available throughout the site |
 | Assisted listening/hearing loop available at reception |
 | Lighting levels may be dim in some indoor areas |
 | Ambient sounds from the animals and environment. Audio narrative in the Syvret House |
 | It is generally a quiet site with plenty tranquil outdoor spaces |
 | Discount for companions/ carers available |
 | Facilities for assistance dogs to drink/rest available |
 | Disability awareness training has been provided to staff |
The site
- The floor surfaces throughout the site are a mixture of tile, wood flooring, hogging, beaten earth and grass.
- We have a set of evacuation procedures – Wheelchair loan is available free of charge on request at reception.
- Bags and coats can be stored, please ask on arrival.
The shop
- The shop is situated after the museum reception area, has flat level entrance and tiled flooring.
Grounds and Gardens
- There are 2 main courtyards with hogging underfoot. The paths are mainly hogging/compacted earth. Many grass areas.
Catering
- The café is situated in the main courtyard, has step free level access, tiled flooring, with inside/outside seating available.
- Table service provided.