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Access statement for Jersey Museum & Art Gallery and Victorian House

L'Accessibilité du Mûsée d'Jèrri, d'l'Gal'lie d'Art, et d'la Maîson Victorienne

We have created this accessibility guide to accurately describe the facilities and services we offer all our visitors. It does not contain personal opinions as to the sites’ suitability for those with access needs.

Updated June 2026

Icon with car and a parking sign Public car park and on street parking at Pier Road
An icon showing a museum building, a car and a person triping The route to the museum has some uneven ground, kerbs that are not dropped and cobblestones underfoot
Icon showing person walking to an open door. Entrance doors are more than 80cm wide and automatic opening on approach
An icon with a signpost There is signage using international symbols throughout the museum to direct and assist users
Icon showing a wheelchair user in a lift Full size passenger lift with sliding doors available to all floors except the top floor of the Victorian House
An icon showing a wheelchair users and the letters WC Fully accessible unisex toilet available. Please note that the turning space outside the toilet is 150cm x 140cm
An icons showing a person and the letters WC Standard toilets have step-free access
An icon showing a person and a baby Baby change facilities are available, but at standard height
icon showing person seated with a walking aid Seating is available throughout the museum
An icon showing two people and a hearing loop symbol Assisted listening/hearing loop available at reception
Icon showing cinema screen with hearing loop symbol Assisted listening/hearing loop available in auditorium
An icons showing two people, one in a shaded area Lighting levels may be dim in some areas
Icon showing two people sitting at a table a sound symbol is above them Loud background noise in some areas
Icon showing person sitting crossed legged Safe and quiet space available on the landings and on level 2 in the gallery
Icon showing wheelchair user and another person Discount for companions/ carers available
Icon showing person with assistance animal Facilities for assistance dogs to drink/rest available
Icon with a rainbow, wheelchair user and other symbols with word access Disability awareness training has been provided to staff

Museum

  • The floor surfaces throughout the museum are a mixture of tile and wood. The Ouless Room has a medium pile carpet.
  • We have a set of evacuation procedures
  • Wheelchair loan is available free of charge on request at reception.
  • Bags and coats can be stored, please ask on arrival.

Take a look at the 3D Matterport tour of the Victorian House here.

Shop

  • The shop is situated on the ground floor and has flat level access from the main foyer of the museum.

Grounds and Gardens

  • There is an outside terrace leading from the museum archway up to the main entrance. The pathways are concrete bricked with a small gradual incline as you proceed towards the main entrance.

Catering

  • The café is situated on the ground floor and has step-free level access from the foyer and from the outside entrance there is a slight incline from the terrace area.
  • Table service provided.