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We have created this accessibility guide to accurately describe the facilities and services we offer all our visitors. It does not contain personal opinions as to the sites’ suitability for those with access needs.
 | Public car park and on street parking at Pier Road |
 | The route to the museum has some uneven ground, kerbs that are not dropped and cobblestones underfoot |
 | Entrance doors are more than 80cm wide and automatic opening on approach |
 | There is signage using international symbols throughout the museum to direct and assist users |
 | Full size passenger lift with sliding doors available to all floors except the top floor of the Victorian House |
 | Fully accessible unisex toilet available. Please note that the turning space outside the toilet is 150cm x 140cm |
 | Standard toilets have step-free access |
 | Baby change facilities are available, but at standard height |
 | Seating is available throughout the museum |
 | Assisted listening/hearing loop available at reception |
 | Assisted listening/hearing loop available in auditorium |
 | Lighting levels may be dim in some areas |
 | Loud background noise in some areas |
 | Safe and quiet space available on the landings and on level 2 in the gallery |
 | Discount for companions/ carers available |
 | Facilities for assistance dogs to drink/rest available |
 | Disability awareness training has been provided to staff |
Museum
- The floor surfaces throughout the museum are a mixture of tile and wood. The Ouless Room has a medium pile carpet.
- We have a set of evacuation procedures
- Wheelchair loan is available free of charge on request at reception.
- Bags and coats can be stored, please ask on arrival.
Shop
- The shop is situated on the ground floor and has flat level access from the main foyer of the museum.
Grounds and Gardens
- There is an outside terrace leading from the museum archway up to the main entrance. The pathways are concrete bricked with a small gradual incline as you proceed towards the main entrance.
Catering
- The café is situated on the ground floor and has step-free level access from the foyer and from the outside entrance there is a slight incline from the terrace area.
- Table service provided.