Adhoc Visitor Services Assistants

Adhoc Visitor Services Assistant – Full Job Description

The Adhoc Visitor Services Assistant is the welcoming face of Jersey Heritage, responsible for creating a positive, memorable experience for every visitor. You will greet guests on arrival, assist with orientation and provide clear, friendly information about the site, exhibitions, events and facilities. You will work as part of a wider team delivering exceptional customer service and smooth day‑to‑day operations, collaborating with paid staff and volunteers involved in guiding, hosting, living history, cleaning and other site activities.

You will support ticketing and retail operations, using EPOS systems confidently and accurately. You will help promote ticketing offers, guidebooks, retail items, memberships and donation opportunities, contributing to the site’s income generation. Maintaining high standards of presentation is essential, and you will ensure the welcome area is tidy, well‑organised and inviting, carrying out light daily cleaning of retail and display areas.

You will follow all health and safety procedures, take part in evacuation training and help ensure the site remains safe for visitors, staff and volunteers. You will remain calm under pressure, respond effectively to unpredictable workloads and support colleagues in managing visitor flow during busy periods. Strong communication and interpersonal skills are essential, as you will interact with visitors from a wide range of backgrounds and work closely with staff and volunteers.

Experience, Skills and Knowledge We Are Looking For:

• Excellent customer‑service experience in a public‑facing role.
• Experience using EPOS, tills or cash handling, or the ability to learn quickly.
• Strong communication and interpersonal skills, confident with diverse audiences.
• Ability to work as part of a team, supporting staff and volunteers.
• Calm under pressure, able to handle busy periods and changing workloads.
• Good organisation and the ability to work independently when needed.
• Good IT skills, including email and basic digital systems.
• Good numeracy and literacy, able to complete forms, emails and simple reports.
• Basic health and safety awareness, including access needs and emergency procedures.
• Interest in Jersey’s history or willingness to learn.
• Conversational fluency in a second language, ideally French or German, is desirable.
• Understanding of GDPR when handling membership or visitor information.
• A full, clean driving licence is desirable.
• A first aid qualification is desirable.