Access statement for Jersey Museum & Art Gallery and Victorian House

Updated Feb 2022


This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Introduction

Jersey Museum, Art Gallery and Victorian House is situated in St Helier on Weighbridge Place, adjacent to the Royal Yacht Hotel and close to Liberation Square.

The Museum and Art Gallery presents the story of Jersey from the Ice Age to the present day and displays some of the island’s finest treasures. The Merchant’s House is a restored Victorian house and presents the life of a prominent Jersey Family. The museum has a changing programme of exhibitions and an AV theatre space, where the Story of Jersey, a film about the history of the island and its people, is shown.

The Museum is based on three floors with lift access to all floors. There is a restaurant/cafe on the ground floor with indoor and outside seating areas. A gift shop is located on the ground floor near the entrance and toilets are also situated on the ground floor.

Visitors are met by a Visitor Services Assistant at the front reception desk and by Volunteer Hosts who provide information and assistance if required.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01534 633300 or email info@jerseyheritage.org.

Pre-arrival

  • For full details and maps of how to reach us please see the explore section of our website
  • The area to the front of the museum, known as the “Weighbridge”, is mostly pedestrianised, although there is some vehicle access to the front of the Royal Yacht Hotel and Jersey Museum and to the Ordnance Yard, for deliveries and dropping off visitors
  • Liberty Bus operate the local bus service and the main bus station is at Liberation Station, situated on the Esplanade, approximately 300 metres from Jersey Museum. To find out about bus times and services visit: www.libertybus.je or Tel: 01534 828555 or visit the customer service desk at Liberation Station, St Helier, Jersey JE1 3AS
  • The harbour is a short distance from the museum, passenger and car ferries arrive at Elizabeth Terminal and smaller passenger ferries operate from Albert Terminal. to find out about passenger ferries contact Condor Ferries: 0845 6091027 condor ferries.com or for local services visit www.jersey.com
  • The airport is located in the west of the Island, taxis and a regular bus services run from the airport to Liberation Station
  • There is a taxi stand on Mulcaster Street adjacent to the Weighbridge, approx 50 metres from the front entrance to the museum

Car parking and arrival

  • There is no car parking at Jersey Museum
  • There is a cycle rack in the courtyard of the museum
  • The nearest disabled parking bays are situated on Mulcaster Street outside ‘The Square Restaurant’, on Wharf Street (2 hours) and Church Street (4 hours), also you can park in any paycard parking area for up to 2 hours as long as you display your disabled parking permit and a paycard for the correct period. For further location information on where disabled parking bays are situated please visit www.gov.je/Travel/Motoring/Parking/Pages/DisabledParking.as px or phone Jersey Parking control Tel: 01534 448660
  • The nearest car park is Pier Road Multi-Storey car park. It is approximately 500 metres to the front entrance of the Jersey Museum. Pier Road is a steep hill. To reach the front entrance of the Jersey Museum go down Pier road to the junction with Mulcaster Street, turn left continue for approx 50 metres and then turn left and go past the front of the Royal Yacht Hotel to the front of the Jersey Museum. There is also an entrance in Pier Road to the Jersey Museum, via steep steps and the link corridor. There is another large car park, Les Jardins approx 800 meters away, the walk to the museum is mostly level, but with some uneven surfaces with areas of paving and cobbles
  • Paycards or Pay by Phone app must be used in both Pier Road and the Esplanade car parks. Cards and can be bought locally either individually or in books of 10 from many places, including: garages, newsagents, local shops, supermarkets, post offices. For more information on parking please contact the Jersey Parking Control Office, Sand Street, St Helier, Jersey, JE2 3QF Tel: 01534 448660/448669 F: 01534 448667 www.gov.je/Travel/Motoring/Parking

Main entrance, reception and ticketing area

  • The main entrance and ticket area is situated on the ground floor with step free, level access throughout
  • There is cushioned seating in the concourse area
  • The floor surface is slightly uneven and is paved with granite slabs
  • There is an open plan front of house reception and ticket area with a low level desk where tickets can be bought
  • There is a cafe, gift shop, seating area and toilets on the ground floor
  • Wheelchair loan is available free of charge on request
  • Bags and coats can be stored on request
  • Hearing Induction loop installed
  • A lift serves all three floors of the museum

Attraction (display, exhibits, rides etc)

  • Visitor Services Assistants or Volunteer Hosts are on hand to explain the layout of the museum and offer information on the various galleries and exhibitions when you purchase your entrance ticket
  • The ground floor of the Museum has a temporary exhibition space with a changing programme of exhibitions and an AV theatre showing the Story of Jersey, a 30 minute film, about the island and its people
  • The historic Merchant’s House is restored to the Victorian period with original gas lighting and audio visual displays in English and French describing the history of Dr Charles Ginestet and his family on the night of their dramatic departure from Jersey
  • On the 1st floor of the Museum the Story of Jersey Exhibition traces the history of the island covering themes from the Ice age up to the present day with sections on tourism, the finance industry and farming. The exhibition includes sound and audio visual interpretation, as well as introductory text panels and labels
  • On the 2nd Floor the Museum has a changing exhibition space for more details visit the Explore section of our website
  • Interpretation panels are situated throughout the museum, type size is a minimum 14 point on labels
  • There are many exhibits held in glass cabinets and all are well lit and clearly visible. There are also labels and key references alongside exhibits
  • The floor surfaces throughout the museum are a mixture of tile, wood and carpet
  • Lighting in the galleries is generally bright and evenly lit with overhead lighting; however, some areas are more dimly lit to aid preservation of the exhibits and to best replicate that particular period in time

Public toilets

  • Toilets are located on the ground floor of the museum with level access from the foyer, main entrance, shop and cafe area
  • A light easy open door 900mm / 35.5ins leads to a small open lobby with an easy open door to the toilet on the left hand side, Gents toilet straight ahead and Ladies toilet to the right hand side
  • All sanitary ware and tiles are white
  • There is an emergency alarm pull cord located in the accessible toilet
  • There is a pull down baby changing unit available in the accessible toilet
  • The toilets are well lit with overhead lighting with the light switch located at the standard height of 1.2m above the floor
  • Flooring throughout all toilets is tiled
  • A lever type tap is fitted to the wash hand basin within the accessible toilet only
  • A baby care room is situated on the 2nd floor and baby change facilities are available in the unisex toilet on the ground floor
  • Toilets for café patrons are in the café

Catering

  • Catering at Jersey Museum is run by The Yard, they can be contacted on email info@theyard.je
  • The Restaurant/Cafe is situated on the ground floor and has step free level access from the foyer and from the outside entrance there is a slight incline from the terrace area
  • Tables in the restaurant are well spaced apart with a mixture of upright chairs, stools and couches and on the terrace some benches, low level seats and armchairs
  • Lighting in all areas is a mixture of natural daylight and overhead lighting
  • The floor in the restaurant is level floorboards with a mixture of paving and slightly uneven slabs on the outside terrace
  • The restaurant/cafe provides table service

Shop

  • The shop is situated on the ground floor and has slightly uneven on granite slabs with access from the main foyer of the museum
  • The shop floor is level throughout
  • The shop sells a range of gifts, books and souvenirs
  • Staff are on hand to provide assistance if required

Grounds and gardens

  • There is an outside terrace leading from the Museum archway up to the main entrance. The pathways are concrete bricked with a small gradual incline as you proceed towards the main entrance
  • The lower end of the terrace has restaurant tables for alfresco dining which are serviced by the restaurant staff
  • The outside area near the main entrance to the museum has a number of benches where one can rest and refresh
  • The outside patio area of the museum has 3 water features with fountains

Additional information

  • All Front of House Staff undertake customer service training
  • We run a mystery visitor programme to measure and maintain customer care standards
  • We have a set of evacuation procedures – should you require it someone will assist you with evacuation if required to a muster point outside of the building
  • Clear signage is used throughout the museum using Arial font
  • Staff are happy to offer additional information on the surrounding area; restaurants / hotels / attractions / places of interest
  • Automated External Defibrillator (AED) is located at reception

Additional information

Address: Jersey Museum, Art Gallery and Victorian House The Weighbridge, St Helier JE2 3NG
Telephone: 01534 633300
Email: info@jerseyheritage.orgHours Of Operation: 10am – 5pm Summer 10am – 4pm Winter
Local Accessible Taxi: Luxicabs 01534 887000
Local Public Transport: Liberty Bus operate the local bus service in Jersey. To find out more about the service go to: www.libertybus.je or phone: 01534 828555 Via e-mail: to info@libertybus.je On twitter: @libertybusje In writing: LibertyBus La Collette Bus Depot St Helier Jersey JE2 3NX In person at our Customer Service and Information centre: Liberation Station St Helier, Jersey JE1 3AS