HR and Payroll Officer

Download the role profile

As an integral member of a small busy team you will work alongside the Head of Human Resources in the development and delivery of a comprehensive, fit for purpose human resource service to enable the organisation to deliver against their objectives.  You will be involved across all areas of HR including recruitment, training and development activities, payroll preparation and management, benefit administration as well as undertaking administration of the HRIS. You will also be involved in the continual improvement and development of the service.

You will proactively and collaboratively work with colleagues to help the organisation achieve its corporate objectives through the appropriate engagement and development of its staff.

What you will deliver

Supporting the Business

You will work closely with all departments, line managers and colleagues to deliver a high quality and comprehensive human resource service.  Working within agreed procedures and upholding Jersey Heritage Values, you will support line managers with recruitment administration and prepare for and sit on interview panels.  You will be responsible for the induction process and procurement booking of training and development interventions.  You will manage the entire monthly payroll service and associated benefits in a discrete and confidential manner.

Communication and Collaboration

You will build and maintain effective relationships and communicate proactively with all internal and external stakeholders, including consultation where appropriate, to keep all parties fully and appropriately involved and informed.

Teamwork

You will be an excellent team player helping to create a positive culture and a great place for your colleagues (staff and volunteers) to work.  You will be supportive and helpful to colleagues and volunteers, fostering a culture of good teamwork.

Innovation

You will identify areas for improvement across HR and suggest practical ways to improve. You would be empowered to work on projects to innovate and develop the service.

Planning

You will plan and manage your own workflows working around challenging deadlines particularly for payroll processing and resourcing for seasonal posts.  You will need to be flexible in your approach.

Governance

You will keep up to date on changes in relevant legislation and best practice and make suggestions for modification of policies and procedures accordingly.  You will maintain effective and confidential staff records, provide appropriate management information to key stakeholders as required, ensuring consistency in the way the information is collected and presented and at all times ensuring compliance with relevant Data Protection Laws.

Working Safely and Securely

You will take reasonable care for your own safety and the safety of others, including the public, staff, volunteers and contractors, by complying with and promoting knowledge of health and safety legislation and other related procedures to manage and minimise risk in both daily operations and when you use Jersey Heritage vehicles.

Financial Performance

You will support wider Jersey Heritage fundraising initiatives as promoted from time to time.  You will strive to be efficient and ensure cost effectiveness in all the work that you do.

Our Values

Guardianship:

Use it or lose it.  Help heritage have a use and value in people’s lives and in the life of the community so that everyone can help pass it on for future generations to enjoy.

Communication:

Recognise that there are many perspectives on our work.  Listen carefully both inside and outside the organisation, striving to improve mutual understanding.

Understand:

Think about the evidence first. Seek to improve knowledge so that we can act on what we know about our users, the heritage in our care and about what the Island is trying to achieve.

Inspire:

Be compelling, ‘bring imagination’ and enthusiasm to our work to motivate others to help care for heritage.

Collaborate:

Be generous in the way we work.  Help make sure the whole process of guardianship and enjoyment of heritage is open ‘for everyone’

Impact:

Look for ways our work can make a positive difference to people’s lives.  Strive for outcomes which in some way really do ‘create a better Island for everyone’.

Scope of the Role

Reports to:  Head of Human Resources

Location: Jersey Museum

Working hours/Pattern:  Full Time [1950 hours per annum]

Line management:   No direct reports

Operating budget:  None

Knowledge, Skills and experience needed

• A recognised Human Resource qualification or working towards a qualification with experience in post.
• An understanding of human resource management practices and Jersey employment law.  Will have a desire to continuously develop and support good human resource practices throughout the organisation.
• Minimum of 2 years previous HR experience with a proven track record in a payroll management and a human resource environment.
• Good people skills, including interviewing and listening skills, enabling strong and effective working relationships.
• Strong interpersonal skills and an ability to interact and deal with a wide variety of people in different situations.  Able to influence and negotiate.
• Able to plan, organise and prioritise. Able to work on own initiative without immediate assistance from manager and take responsibility for getting things done.
• Attention to detail and high levels of accuracy are essential.
• Resilience and tenacity.
• Ability to respect confidentiality and act at all times with discretion.
• A good team worker with a flexible ‘can do’ approach.
• Commitment to customer service standards. Flexible customer focused approach with experience in delivering high standards of customer service.
• Some supervisory, coaching and training experience would be an advantage.
• Knowledge of relevant Health and Safety compliance requirements and emergency procedures.
• Full, clean driving licence is desirable.

To apply for this position, please forward the following:

1. a completed Recruitment Application Form

2. a comprehensive Curriculum Vitae

3. a supporting covering letter stating reasons for your application and describing how you consider your experience and competencies are relevant to the post to:

Jeannette Achler
Head of Human Resources
Jersey Heritage
The Weighbridge
St Helier
Jersey, JE2 3NG

Or email your application to recruitment@jerseyheritage.org

Closing date for receipt of applications:
26 April 2024

Applications without a covering letter will not be considered.

Download the Information Pack

About Jersey Heritage

Overview

Jersey Heritage is the Island’s official museums, archives and historic buildings organisation. We want to help everyone to protect, discover and enjoy learning about Jersey’s heritage.

We are an independent charity, founded in 1981, receiving about 50% of our funding from the Government of Jersey by way of a grant. Other income is self-generated through activities such as admission charges, retail sales, membership, sponsorship, donations, fundraising, holiday lets and venue hire.

Jersey Heritage manages historic buildings, monuments and collections held in trust on behalf of the Société Jersiaise, the National Trust for Jersey and the States of Jersey as well as those we own.

We are governed by a Board of Trustees operating under a constitution agreed by the States of Jersey, and according to the terms of a Service Level Agreement with the Minister for Economic Development, Tourism, Sport and Culture. The Chief Executive Officer of Jersey Heritage is accountable to the Board of Trustees.

We are responsible for Mont Orgueil and Elizabeth Castles, the Jersey and Maritime Museums, La Hougue Bie, Hamptonne, the Jersey Archive and the Sir Francis Cook Gallery and Augrès Store. The Augrès Store houses JH reserve collections. We also have responsibility for a number of historic buildings around the Island, some of which are available to hire as part of our Heritage Lets service.

We have approximately 90 permanent staff and are joined by additional seasonal staff during our main season (March to October inclusive). We operate on a variety of contractual terms and working patterns to facilitate the diverse nature of our operations. Our staff team is team-centred and has achieved remarkable results over the last few years.

We are also fortunate to have over 300 volunteers who give their time generously to help our work in all areas from family history enquiries at Jersey Archive, to guiding at visitor sites, from conservation of objects in museum stores, to historic boat restoration.

Our staff team is located throughout our sites, although the majority of permanent staff are based at the Jersey Museum, 2 Hill Street and the Jersey Archive all year round.

Our purpose:

Jersey Heritage’s statement of purpose as incorporated in its constitution is:

“Jersey’s heritage and culture is special. The purpose of the Jersey Heritage Trust is to care for it, promote wide access to it, act as advocates on its behalf and bring imagination to telling its stories so that we inspire people to create a better island for everyone.”

Our strategy:

Jersey Heritage is moving towards the Heritage Cycle model in conjunction with Government of Jersey Heritage Strategy:

Our standards:

We are committed to providing Jersey with a first-class museum, archives and heritage service and work to the highest professional standards.

We aim to operate to UK national standards in everything we do and we benchmark ourselves against national standards to give our funders and our audience confidence in the quality of our work.

We currently meet the following standards:

For museums: The Museums Libraries and Archives Council’s Museum Accreditation Scheme

For visitor services: Visit Britain’s Visitor Attraction Quality Assurance Scheme (VAQAS)

For archives: The National Archive’s standard

Our visitor sites:

From 2024 all Jersey Heritage sites with the exception of Elizabeth Castle will be open to the public seven days a week throughout the year.

The seasonal site of Elizabeth Castle is open seven days a week from approximately March to the end of October.

The Jersey Archive is open to the public four days a week (Monday – Thursday) throughout the year and one Saturday morning opening a month.

Visitor sites are cared for by a team of Site Gardiens, Visitor Services Assistants, Living History demonstrators and volunteers during the year.

Curation and Experience Dept:

We hold an exciting array of events, exhibitions and living history demonstrations at each of our sites throughout the year, which aim to bring the past to life by engaging with our visitors.

Every year we meet most of the schools in Jersey and all the sites have curriculum links. Reaching out from the sites, Jersey Heritage staff have an extensive programme of working in and with the community.

Commercial services:

Income is self-generated through various activities including admissions, venue hire, weddings, retail, catering, fundraising and membership. Many of these activities bring new audiences to our sites as well as generating revenue and in each case, we need to balance optimum value to the public against maximum commercial gain.

Our visitor sites are available for private and corporate hire for functions and wedding ceremonies.

We manage a collection of heritage properties and ‘coastal towers’ that are available for hire as self-catering holiday accommodation. Properties include: Radio Tower, Barge Aground, Elizabeth Castle, La Crête Fort, Fort Leicester, L’Etacquerel Fort, Archirondel Tower, Lewis’s Tower, Fisherman’s Cottage, La Tour Cârrée, La Rocco Tower and Kempt Tower.

After having previously been outsourced, Jersey Heritage now manages its retail site shops internally with the aim of increasing income as a result of offering more focused products.

We work closely with third party partners to provide catering at the castle sites, Hamptonne and at the Jersey Museum.

We operate the Castle Ferries that run between West Park and Elizabeth Castle so that the ferry journey becomes an integral part of the visitor experience.

Other services:

We also work with advisory panels to give stakeholders a voice. Examples include the panels for historic building listing and for access to public archive records. Formal public consultation has become important in areas like the conservation policies for our historic buildings to ensure that our plans have wide public support.

Our heritage partners:

Nearly all Jersey Heritage work is done in partnership with other organisations. Most of the collections and sites in our care are managed on behalf of the Société Jersiaise, the National Trust and the States of Jersey for example. We also work closely with organisations like the Channel Islands Family History Society, the Friends of the Maritime Museum, the Duke’s Leopards and the 1781 Jersey Militia.

Our corporate supporters:

Over 30 local businesses support Jersey Heritage each year as members, project partners or sponsors. Corporate members not only provide financial support, but also people to help with conservation projects.

Terms and Conditions

Hours of work

Jersey Heritage’s standard full time working hours are Monday to Friday 8.30am to 5pm which equates to a standard 37.5 hours per week.

This is a full time permanent post.

Probation

There will be a probationary period of at least 26 weeks.

Salary

The salary range for this role is negotiable and  dependent upon the successful candidate’s qualifications, experience and skills.

Selection and Recruitment Procedures

Jersey Heritage appoints on merit.

Short listing is carried out objectively by assessing the information you provide against the requirements of the job as set out in the role profile. If you are short listed, you will be contacted and invited to attend an interview.

We will also tell you if we need you to do anything else such as a skills test or presentation:

www.Jerseyheritage.org
Jersey Heritage Annual Reviews
Jersey Heritage Annual Accounts

www.archives.org
The ARA Code of Ethics
www.museumsassociation.org
Museums Association Code of Ethics