Can I pay a deposit? For our coastal tower properties, the full amount is due upon booking and a refundable £200 cash deposit is due on collection of the keys.
How can I pay? We accept Maestro (if issued in the UK), Visa, MasterCard and direct bank transfers.
How do I pick up the key? For coastal tower bookings, keys are collected from Jersey Museum, St Helier on the presentation of £200 cash deposit.
How can I cancel or change my booking? If you wish to cancel or change your booking, please contact our Jersey Heritage Lets team. Please note our cancellation policy detailed on your terms and conditions.
What time can I check-in and check-out? Keys can be collected for Coastal Tower properties from Jersey Museum between 1.00pm and 4.00pm on the day of your booking, upon producing a £200 cash deposit, and must be returned to Jersey Museum by 12.00pm on the day of your departure.
How far in advance do I need to book? We always recommend to book as far in advance as possible as some of our properties are very popular, especially in the summer months, however we often have availability at short notice. We often require at least two week’s notice for a booking but please contact our Jersey Heritage Lets team to enquire.
Do you have to be a Jersey Heritage member to book a property? No, our properties are available to everyone; however Jersey Heritage members receive special discounts and promotions. To find out more, please go to our Jersey Heritage members’ page.
What happens if I can’t get to Jersey due to bad weather or I am delayed? If for any reason you cannot travel to Jersey or your booking dates are affected by weather then please call the Jersey Heritage Lets Team as soon as possible. We do not operate a cancellation insurance policy and you will be responsible for any travel and accommodation costs incurred by you in relation to the booking. Please refer to our cancellation policy in our terms and conditions.